Privacy Policy

1. Who We Are

My Floor Inspection is an independent certified flooring inspection company serving Southern California. Our principal office is located in Los Angeles, California. We can be reached at contact@myfloorinspection.com or by phone at 213-679-9672.

2. Information We Collect

When you use our website or submit an inspection request, we may collect the following types of information:

• Contact information: Name, phone number, and email address submitted via our intake form or contact page.
• Property information: Address, city, county, flooring type, and description of the problem you report.
• Uploaded media: Photos, videos, and documents you voluntarily upload to support your inspection request.
• Payment information: Payment is processed securely by Stripe. We do not store credit card numbers on our servers. Stripe's privacy policy applies to all payment transactions.
• Usage data: Standard web analytics data including pages visited, time on site, browser type, and referring URL. This is collected to improve the website experience.

3. How We Use Your Information

We use information collected solely for the following purposes:

• To schedule and conduct your flooring inspection
• To prepare and deliver your written inspection report
• To communicate with you regarding your inspection, scheduling, and follow-up
• To process your payment securely through Stripe
• To improve our website and services based on aggregate usage data

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Data Sharing

We may share your information only in the following circumstances:

• Stripe: Payment processing. Stripe is PCI-DSS compliant.
• Legal proceedings: If required by law, court order, or government authority.
• Professional consulting: In the context of expert witness or legal dispute services, where information is shared with the retaining attorney or party, as directed by you.

5. Data Retention

Inspection records, reports, and associated data are retained for a minimum of seven (7) years to support potential warranty claims, legal proceedings, and regulatory compliance. You may request deletion of your contact data not associated with a completed inspection by contacting us directly.

6. Cookies

Our website uses cookies to improve site performance and understand how visitors interact with the site. You will be presented with a cookie consent banner on your first visit. You may accept all cookies, reject non-essential cookies, or manage preferences individually. Essential site functionality does not require cookie acceptance.

7. Your Rights (California Residents — CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we have collected about you
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of the sale of personal information (we do not sell personal information)

To exercise these rights, contact us at contact@myfloorinspection.com.

8. Security

Our website operates over HTTPS. Payment processing is handled by Stripe with PCI-DSS compliance. While we take reasonable precautions to protect your information, no web transmission is 100% secure.

9. Contact

For any questions or concerns about this privacy policy, contact us at contact@myfloorinspection.com or call 213-679-9672.